24/7 Cyber Incident Response Centre
- 01DetectA suspicious event is identified by your team, tools or our SOC.
- 02ReportThe incident is reported through the hotline or secure portal.
- 03TriageRapid assessment within the target response window.
- 04AssessTechnical assessment establishes scope and impact.
- 05ClassifySeverity and priority are assigned, and stakeholders notified.
- 06ContainActions to stop the spread and limit damage.
- 07EradicateRoot cause removed and attacker access closed.
- 08RecoverSystems restored safely and monitored closely.
- 09ReviewPost-incident review and improvement plan.
Under attack right now? Do not wait. Call the iRES hotline.
+234 915 795 1812Overview
iRES is CEDELA's flagship cybersecurity platform. It gives organizations immediate access to professional cyber incident response through a centralised, always-available incident management capability, so you can respond rapidly while minimising operational disruption and business impact.
Designed for
- Government institutions
- Financial institutions
- Critical infrastructure providers
- Healthcare organizations
- Telecommunications companies
- Educational institutions
- Private enterprises
Key capabilities
Everything you need when an incident hits.
From the first call to the lessons-learned report, iRES coordinates the people, tools and communication that limit damage.
24/7 emergency hotline
Speak to an incident handler at any hour, every day of the year.
Incident reporting portal
Report incidents securely and track progress in real time.
Rapid triage
Every report is assessed and classified within the target response window.
Ransomware response
Containment, negotiation guidance and recovery coordination for ransomware events.
Digital forensics coordination
Evidence preservation and investigation with a defensible chain of custody.
Threat intelligence
Context on attackers, indicators and techniques relevant to your incident.
Malware analysis
Reverse engineering and behavioural analysis of malicious code.
Executive situation reporting
Clear, regular briefings for boards and leadership during an incident.
Crisis communication support
Guidance on messaging to staff, customers, media and partners.
Regulatory notification support
Help meeting breach notification duties to regulators and data subjects.
Recovery coordination
Safe restoration of systems and services with validation.
Lessons learned reporting
Post-incident reviews that strengthen your defences.
Incident reporting and 24/7 response
Report in minutes. Response within the target window.
Report through the emergency hotline or the secure iRES portal, any hour of any day. Every report is triaged, classified and assigned to an incident handler.
You receive a case reference, clear next steps and regular executive situation reports until the incident is closed.
Detect
A suspicious event is identified by your team, tools or our SOC.
Report
The incident is reported through the hotline or secure portal.
Triage
Rapid assessment within the target response window.
Assess
Technical assessment establishes scope and impact.
Classify
Severity and priority are assigned, and stakeholders notified.
Contain
Actions to stop the spread and limit damage.
Eradicate
Root cause removed and attacker access closed.
Recover
Systems restored safely and monitored closely.
Review
Post-incident review and improvement plan.
AI-powered workflows
Faster decisions, with humans firmly in control.
Responsible AI accelerates the repetitive work so responders can focus on judgement, containment and communication.
Automated enrichment of indicators from threat intelligence sources
AI-assisted triage and severity scoring to prioritise response
Pattern detection across incidents to spot coordinated campaigns
Draft executive summaries and timelines for faster reporting
Service packages
Choose the level of cover you need.
Every package includes access to the 24/7 hotline and reporting portal. Pricing is tailored to your size and risk profile.
Essential
For organizations building their first response capability
- 24/7 hotline access
- Incident reporting portal
- Remote triage and guidance
- Quarterly threat briefing
- Incident response plan template
Professional
For organizations that need guaranteed expert response
- Everything in Essential
- Retained incident response hours
- Priority response window
- Digital forensics coordination
- Annual tabletop exercise
- Regulatory notification support
Enterprise
For critical infrastructure and regulated institutions
- Everything in Professional
- Dedicated incident manager
- On-site response support
- Integration with SOC as a Service
- Executive crisis simulation
- Custom playbooks and reporting
Emergency guidance
The first hour matters most.
If you suspect a cyber incident, these steps help protect evidence and limit damage while help is on the way.
Do not power off affected systems
Isolate them from the network instead. Powering off can destroy valuable evidence held in memory.
Disconnect, do not delete
Remove network cables or disable Wi-Fi on affected devices. Do not delete files or reinstall software.
Preserve evidence
Keep logs, ransom notes, suspicious emails and screenshots. Note the time you noticed each event.
Use a separate channel
Assume email and chat may be compromised. Coordinate by phone or a trusted out-of-band channel.
Do not pay or engage
Do not contact attackers or pay any ransom before speaking with incident responders.
Call iRES
Report the incident as early as possible. Early response reduces impact and recovery time.
Request a demonstration
See how iRES would work for your organization.
A tailored walkthrough of the reporting portal, response workflow and executive reporting, with time for your questions.